What Are The AODA Training Requirements?

Training content must cover:

  • Workplace-specific training that relates to responsibilities in any of the following areas of the accessibility standards:
  • Employment
  • Information and communications
  • Transportation
  • Design of public spaces
  • Customer service standards
  • The Ontario Human Rights Code (relating accessibility and disability)
  • Accessibility policy

Why do we Need AODA Training?

AODA training gives employees the basic knowledge about accessibility, and how it influences people with disabilities. We often think of disabilities as either physical or visible. However, AODA includes all disabilities: physical, visible, and non-visible disabilities, such as learning and mental health disabilities. Employees who take AODA-specific training on customer service learn how to provide excellent customer service to people of all abilities. For example, when interacting with an individual with vision impairment always identify yourself when you approach them. Also speak directly to them, not their service animal or guide. If you need to leave, let the person know. Whereas, if an individual has a mobility disability, you don’t necessarily have to identify yourself, but you should never touch their equipment without permission.

Who Needs AODA Training?

AODA training is required if you:

  • Are a paid worker
  • Are an existing or new worker
  • Provide goods, services, or facilities on behalf of your organization
  • Develop an organization’s policies (e.g., board member)
  • Are an existing worker and start a new position

Ontario Health and Safety Certification

The Occupational Health and Safety Awareness and Training regulation requires health and safety awareness training for every worker under the Occupational Health and Safety Act (OHSA).Duties of the worker Now here are some of the things the OHSA says every worker must do as part of their job:

1. Follow the law and the workplace health and safety policies and procedures.

2. Always wear or use the protective equipment that the employer requires.

3. Work and act in a way that won’t hurt them or any other worker.

4. Report any hazard they find in the workplace to their supervisor.

Follow the link to access Worker Health and Safety Awareness